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Paviro Ticket requirements

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Paviro Ticket requirements

Owned by Florian Ritsch (Unlicensed)

Note

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.

General Information

  • Customer Name
  • Site name
  • System composition
  • System drawing
  • new or existing system

Symptom specific Information

Problem Description

  • detailed problem description
  • affected units
  • screenshots of supervision tabs
  • pictures of units front
  • pictures of units back

Error Frequency and conditions

  • recurrence of the fault
  • special condition to trigger the fault

Logging Information

  • PA Event log via IRIS-Net
  • Screenshot of config build report
  • Speaker line loads at 30Hz
  • Speaker Line loads at 1kHz

Installation Details

  • Network details
  • model of used switch
  • log file of switch
  • SW Version of IRIS-Net
  • FW Version of all units


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