AUTODOME inteox 7000i - Overheating

SYMPTOMS:

1. The Dashboard has a Maximum temperature that exceeds 80 Degrees C.
   1. The Diagnostic log will also report this as the "Highest Temperature", will increase the "Exceed high temperature" counter by the amount of times that the internal temperature exceeded 80 Deg C, and will track the hours/minutes that it exceeded 80 Deg C as " Device temp max period".
2. The camera will display "Status 8" when the internal temperature is above 80 Deg C.

Possible causes and solution(s)

• Causes

As part of QMM routine monitoring of field returns,  a potential overheating issue for the AUTODOME IP inteox 7000i cameras was observed.

A malfunction in one of the software components controlling the camera's heater and is only existing in 8.12.0005 for Moving Cameras.

• Solution

The camera FW must be upgraded. to 8.40.0029 or higher.A new version of 8.12.xxxx will be released soon in the first week of November. 

NOTE: As stated in the Release Notes, if the current FW version is less than 8.12.0005, then it must be first upgraded to 8.12 before upgrading to 8.40.00029 or higher.

This article will be updated with the final build # and changed to a Public article after the new version of 8.12 is available on the DLS.