During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.

Step-by-step guide

Follow the steps to create and export logs for particular keyword (in this case Thumbnail):

1 In your browser, open and log in to Server Admin.
You can access the consoles for Security Center client applications at the following addresses:

Server Admin: localhost/Genetec/Overview
Security Desk: localhost:6020/Genetec/Overview
Config Tool: localhost:6021/Genetec/Overview
Genetec™ Mobile: localhost:9001/Genetec/console#/Diagnostic

2. From the Servers list, select your server, and click Actions > Console:

3. Create a new Logger from the Loggers menu:

4. In the field for a logger search, type Thumbnail, select the logger that is marked on the following screenshot:

Reproduce the issue and come back to the above page, click save and send them to the Central Technical Support Team.

5. Remove the logger

Nice to know:

How to configure and run custom Trace Logger for Genetec Security Center?

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