BVMS Operator Client shows an error message when opening an Intelligent Insights Widget

Possible causes and solution(s)

• Symptoms

When integrating Intelligent Insights with a self-signed certificate, the BVMS operator client always shows an error message when opening a widget in the BVMS operator client image pane.

• Solution

In order to solve this issue, install the self-signed certificate in the trusted root certificate store of the local machine.

• Intelligent Insights Certificate handling 1.0.2 (azureedge.net)

If you need to create a new certificate, follow the below steps:

• In the certificate dialog of IGI click on create new certificate.
  • pay attention to the common name
    • The common name (CN) is the computer or server name associated with your TLS/SSL certificate. For example:  MyComputer. 
      • For instance, https://example.com the common name should be example.com.
      • In this example screenshot it would be 172.30.11.101
  • pay attention to the validity time

• Save the certificate

• Install the certificate on the Operator Client PC in the Trusted Root Certification Authorities section:

•  Restart you Operator Client and your widget should work

Nice to know:

• Are there any restrictions on using Intelligent Insights widgets in BVMS Op Client on a DIP AIO?

• How to add Intelligent Insights widgets to BVMS? 

• Intelligent Insights Certificate handling 1.0.2