Upgrade from BVMS v10.1, v11.0, v11.1.1, v12.1 or v12.2 to BVMS v12.3 on DIVAR IP 7000 AIO GEN 3 (DIP-73xx)
🕦 This procedure takes in average ~ 1h 40 min to complete
Note
This document is specifically for DIP-73xx as it's the only DIP with Software Center.
The document details how to upgrade all the way from BVMS 10.1 with Software Center and to BVMS 12.3 with System Manager
It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer.
Please join the web-based trainings on Bosch Building Technologies Academy.
Regular BVMS 12.1 or 12.2 or 12.3 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application.
Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.
Minimum BVMS version on DIP-73xx: BVMS v10.1.1
Update method: Upgrade from Software Center to System Manager required as prerequisite.
Taking in consideration the outdated version of BVMS (10.1), the upgrade to BVMS 12.3 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.
BVMS 10.1 - General availability 2020-08-21
BVMS 11.1.1 - General availability 2022-06-03
BVMS 12.1 - General availability 2023-11-30
BVMS 12.2 - General availability 2024-05-08
BVMS 12.3 - General availability 2024-12-06
When updating DIVAR IP appliance (DIVAR IP all-in-one 7000 Gen3), managed by DIVAR IP System Manager, special corresponding packages are required to upgrade BVMS on these devices.
Important
Valid active SMA is required for BVMS version upgrade on DIVAR IP.
Before upgrading BVMS to a new version on DIVAR IP, please make sure you have appropriate licenses for the new version.
Step-by-step guide
1. Export the configuration from BVMS 10.1
2. Upgrade from BVMS 10.1 to BVMS 11.1.1 via Software Center
Important note
Because the 11.1.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details:
Installer:
Name:
Address:
contact detail:
Customer:
Name:
Address:
contact detail:
Site details:
Name:
Address:
Contact Detail:
City/Country
After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner
After receiving the BVMS v11.1.1 installer from the Central Technical Support team, unzip the DIP-73_Installer_for_BVMS11.1.1_MR1.zip to a storage medium such as a USB stick and connect the storage medium to your DIVAR IP all-in-one 7000 gen 3 system
Do not change the folder structure of the unzipped files!
Open DIVAR IP Software Center and click on the Upgrade button, next to BVMS 11.1.1
The upgrade process will start.
This upgrade might take a while and few reboots will be automatically done. After each reboot, the login via Software Center is required.
3. Import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate
4. After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1
Note: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0. See detailed information here: BVMS - DIVAR IP licensing
How-to videos:
How to upgrade a BVMS license to BVMS 11.0: https://www.youtube.com/watch?v=mmjiYhu59fs&list=PLz97rFi-OzLcIRJ6oCi3mhWirr84vNmQh&index=2
How to activate the license for a new BVMS 11.0 system: https://www.youtube.com/watch?v=CNPL1W0cU1o&list=PLz97rFi-OzLcIRJ6oCi3mhWirr84vNmQh&index=1
If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support
Good to know:
5. Export the configuration from BVMS 11.1.1
6. Then install DIVAR IP System Manager application.
DIVAR IP System Manager extended these capabilities by adding the support for DIVAR IP all-in-one 7000 systems gen3 (DIP-73xx only) and doing so replacing and taking over the responsibilities of DIVAR IP Software Center.
Important
If you have an old version of DIVAR IP System Manager on your system, please be sure that before installing the latest version of DIVAR IP System Manager, first you uninstall the older version. Otherwise, if you try run directly the latest version of DIVAR IP System Manager, it will not allow you to perform the installation properly. If you do that, “System Manager is already installed in this machine” message will be displayed, and the installation will not be finalized.
Make sure that DIVAR IP devices that have an old DIVAR IP System Manager version are upgraded to the latest DIVAR IP System Manager version, via the Software packages page.
DIVAR IP System Manager 2.5.0 is the minimum version for all the DIVAR IP all-in-one family systems to connect to Remote Portal after 2025-05-27. The background is an upgrade of Certification Authority used to connect to Remote Portal. Users need to have the administrator role in their Remote Portal account(s) to connect a DIVAR IP system.
It is always recommended to use the latest version of DIVAR IP System Manager. The latest version supersedes the previous ones and is the only supported version.
_____________________________
Notice:
DIVAR IP System Manager 2.5.0 requires an update of the SuperDoctor service to version 5.19.0.1080. The update will overwrite the existing SuperDoctor settings. You must reapply any specific settings after the update. Make sure to note down your settings before you start the update. After the update, the SuperDoctor password will be reset to the default password DivaripSD5.
During the DIVAR IP System Manager 2.5.0 installation, the SuperDoctor monitoring service will be deactivated. You must activate it after the installation. Bosch strongly recommends to change the default password immediately after the first signin to SuperDoctor
7. For the BVMS version 12.1 or 12.2 or 12.3 it would be recommended to have/ upgrade DIVAR IP System Manager to v2.5.0
Download directly: DIVAR IP System Manager 2.5.0
See here the steps about: Install DIVAR IP System Manager 2.5.0 (page 5)
or follow the steps as explained in the YouTube video below:
8. Upgrade from BVMS 11.1.1 to BVMS 12.1
Download BVMS 12.1.0 System Manager package 1.0 and upgrade from BVMS 11.1.1 to BVMS 12.1
Download directly: BVMS_12.1.0_SystemManager_package_1.0 and: BVMS_12.1.0_Updates_SystemManager_package_1.13 → ReadMe.txt | also available on Download Area |
and continue to follow the steps as explained below (9-17):
9. Save the BVMS 12.1.0 System Manager package 1.0 and BVMS_12.1.0_Updates_SystemManager_package_1.13 to a storage medium such as a USB stick.
Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required!
10. Unzip the files on the storage medium.
Do not change the folder structure of the unzipped files!
11. Connect the storage medium to your DIVAR IP all-in-one 7000 gen 3 system
12. Start the DIVAR IP System Manager application:
– If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts.
– If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4).
13. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade
14. In the column Available version, select the BVMS 12.1 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed.
15. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process.
16. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page
17. Import the saved BVMS 11.0 configuration backup in Configuration Client and then > Save > Save and Activate
Warning
According to Release notes (page 5), the upgrade from previous version of BVMS with the BVMS 12.1.0 System Manager package requires a manual system reboot.
This fixes the issue of updating the reading of BVMS licensing information, as well as updates BVMS version number indicated on BVMS Desktop.
18. Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0
Export the configuration from version 12.1.0 or 11.1.1 (depending on the version of your DIP and where you start the upgrade from).
Given that there are ~two years apart between BVMS 11.1.1 and BVMS 12.2, you can perform the upgrade directly from BVMS 11.1.1 to BVMS 12.2 by following the steps from 19-27 below.
BVMS 12.2 - General availability 2024-05-08
BVMS 11.1.1 - General availability 2022-06-03
First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information.
Download BVMS_12.2.0_SystemManager_package_1.1
Download directly: BVMS_12.2.0_SystemManager_package_1.1 and BVMS_12.2.0_Updates_SystemManager_package_1.6.1 → ReadMe.txt | also available on Download Area |
and continue to follow the steps as explained below (19-27):
19. Save the BVMS_12.2.0_SystemManager_package_1.1 and BVMS_12.2.0_Updates_SystemManager_package_1.6.1 to a storage medium such as a USB stick.
Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required!
20. Unzip the files on the storage medium.
Do not change the folder structure of the unzipped files!
21. Connect the storage medium to your DIVAR IP all-in-one 7000 gen3 system
22. Start the DIVAR IP System Manager application:
– If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts.
– If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4).
23. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade
24. In the column Available version, select the BVMS 12.2 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed.
25. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process.
26. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page
27. Import the saved BVMS 12.1.0 or 11.1.1 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate
28. Upgrade from BVMS 12.2.0, 12.1.0 or 11.1.1 to BVMS 12.3
Export the configuration from version 12.2.0 or 12.1.0 or 11.1.1 (depending on the version of your DIP and where you start the upgrade from).
Given that there are ~two years apart between BVMS 12.2 or BVMS 12.1 and BVMS 12.3, you can perform the upgrade directly from BVMS 12.2 or 12.1 to BVMS 12.3 by following the steps below.
Considering that each version should not be more than ~two years apart and to prevent potential issues during the upgrade process, when upgrading from BVMS v11.1.1 to BVMS v12.3, first upgrade to v12.2 (steps 18-27 above) and then to v12.3 (steps 29-37 below).
BVMS 12.3 - General availability 2024-12-06
BVMS 12.2 - General availability 2024-05-08
BVMS 12.1 - General availability 2023-11-30
BVMS 11.1.1 - General availability 2022-06-03
First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information.
Download BVMS_12.3.0_SystemManager_package_1.1
Download directly: BVMS_12.3.0_SystemManager_package_1.1 | also available on Download Area |
and continue to follow the steps as explained below (29-37).
29. Save the BVMS_12.3.0_SystemManager_package_1.1 and BVMS_12.3.0_Updates_SystemManager_package_1.2 to a storage medium such as a USB stick.
Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required!
30. Unzip the files on the storage medium.
Do not change the folder structure of the unzipped files!
31. Connect the storage medium to your DIVAR IP all-in-one 7000 gen3 system
32. Start the DIVAR IP System Manager application:
– If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts.
– If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4).
33. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade
34. In the column Available version, select the BVMS 12.3 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed.
35. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process.
36. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page
37. Import the saved BVMS 12.2.0 or 12.1.0 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate
Important Notice after BVMS Upgrade
After upgrading BVMS to the latest version, please ensure the following:
Device Compatibility: All integrated devices (e.g., cameras, encoders, decoders etc.) are running firmware versions compatible with the new BVMS version. Compatibility details can be found in the official BVMS Release Notes. under the Versions chapter.
Hardware Requirements: Verify that your system meets the hardware requirements, especially regarding GPU and hardware drivers.
Bosch strongly recommends using the driver versions specified in the Release Notes to ensure optimal performance and reliable system operation.
Neglecting these steps may result in limited functionality or performance issues.
Nice to know:
Prepare your DIVAR IP 7000 all-in-one gen3 device to connect to Remote Portal as per Application Note "DIVAR IP all‑in‑one Remote Portal connectivity" (page 9 & 14)
Release Notes DIVAR IP System Manager 2.5.0
DIVAR IP 7000 AIO: Software Center cannot upgrade BVMS 10.1 to 11 (wrong path letter)
Keep in mind
If the DIVAR IP all-in-one system was provisioned to the Remote Portal prior to the official launch date of the VideoView+ for DIVAR IP service and Remote System Management service is not activated, the Video Connector has to be installed or updated locally on the DIVAR IP via DIVAR IP System Manager application.
According to the Release notes (Video-Connector 1.0.0 SystemManager package 1.0):
The Video Connector is a software component that is used in the VideoView+ for DIVAR IP solution to connect to the corresponding back-end component in the cloud, and transport video from DIVAR IP. The Video-Connector_1.0.0_SystemManager_package_1.0.zip contains a Video Connector installer software package for the DIVAR IP System Manager application. It is used to install or update the Video Connector component on the DIVAR IP appliances managed by the DIVAR IP System Manager.
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