Upgrade from BVMS v9, or v10.1 or v11.1.1, v12.1 or v12.2 to v12.3 on DIVAR IP AIO 5000 (DIP-52xx) & AIO 7000 (DIP-72xx)
🕦 This procedure takes in average ~ 1h 30 min to complete
Note
This document is specifically for DIVAR IP AIO 5000 (DIP-52xx) & AIO 7000 (DIP-72xx).
The document details how to upgrade all the way from BVMS v9.0 to v11.1.1 with regular BVMS setup and then to BVMS 12.3 with System Manager 2.4
It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer.
Please join the web-based trainings on Bosch Building Technologies Academy.
Taking in consideration the outdated version of BVMS (9), the upgrade to BVMS 12.3 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.
- BVMS 9.0 - General availability 2018-08-17
- BVMS 10.1 - General availability 2020-08-21
- BVMS 11.1.1 - General availability 2022-06-03
- BVMS 12.1 - General availability 2023-11-30
- BVMS 12.3 - General availability 2024-12-06
Note: Upgrade up to and including BVMS 11.1.1 with regular BVMS setup.
Regular BVMS installer for v12.1 or higher will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application.
Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.
- Minimum BVMS version on DIP-52xx & DIP-72xx: BVMS v9.0
- Update method: System Manager package
When updating DIVAR IP appliance (DIVAR IP all-in-one 5000 & 7000), managed by DIVAR IP System Manager, special corresponding packages are required to upgrade BVMS on these devices.
Important
Valid active SMA is required for BVMS version upgrade on DIVAR IP.
Before upgrading BVMS to a new version on DIVAR IP, please make sure you have appropriate licenses for the new version.
Step-by-step guide
1. Back-up the configuration of BVMS v9
2. Upgrade from BVMS 9 to BVMS 10.1
Important note
Because the 10.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details:
Installer:
- Name:
- Address:
- contact detail:
Customer:
- Name:
- Address:
- contact detail:
Site details:
- Name:
- Address:
- Contact Detail:
- City/Country
After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner
a.) After receiving the BVMS v10.1 installer from the Central Technical Support team, unzip the regular BVMS Installer archive and copy the content to a USB drive
b.) When the BVMS default screen is shown, press CTRL + ALT + DEL
c.) Hold down the SHIFT key while clicking Switch User (not Log off)
d.) Log in as BVRAdmin
e.) Transfer the folder that contains the files of BVMS installer package from the USB drive to the BVRAdmin desktop
f.) Double click the Setup.exe inside the transferred folder.
g.) Wait until the BVMS setup screen appears and select the upgrade option
h.) Follow the installation procedure without changing any settings
Notes:
- The system may request a reboot and re-login during the installation or upgrade procedure.
- The upgrade procedure can alternatively be performed via Remote Desktop connection.
- The software upgrade requires a system reboot which results in a short (~ 5 min) recording gap.
3. After you receive and upgrade to version 10.1, please import in Configuration Client the saved BVMS 9 configuration file > Save > Save and Activate.
4. Export the configuration from BVMS 10.1
5. Upgrade from BVMS 10.1 to BVMS 11.1.1
Important note
Because the 11.1.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details:
Installer:
- Name:
- Address:
- contact detail:
Customer:
- Name:
- Address:
- contact detail:
Site details:
- Name:
- Address:
- Contact Detail:
- City/Country
After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner
6. After you receive and upgrade to version 11.1.1, similar with the upgrade process above for version 10.1, please import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate
After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1
- Note: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0. See detailed information here: BVMS - DIVAR IP licensing
How-to videos:
- How to upgrade a BVMS license to BVMS 11.0: https://www.youtube.com/watch?v=mmjiYhu59fs&list=PLz97rFi-OzLcIRJ6oCi3mhWirr84vNmQh&index=2- How to activate the license for a new BVMS 11.0 system: https://www.youtube.com/watch?v=CNPL1W0cU1o&list=PLz97rFi-OzLcIRJ6oCi3mhWirr84vNmQh&index=1
- If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support
Good to know:
- If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support
7. Export the configuration from BVMS 11.1.1
8. For the BVMS version 12.1 and higher it would be recommended to have/ upgrade DIVAR IP System Manager to v2.4.0
- Download directly: DIVAR IP System Manager 2.4.0
- See here the steps about:
- Release Notes: Install Install DIVAR IP System Manager 2.4.0 (page 5)
- Video: DIVAR IP all-in-one 5000 and 7000 (DIP-72xx) - Installing System Manager ≥ 2.1
Important
Notice:
DIVAR IP System Manager 2.4.0 requires an update of the SuperDoctor service to version 5.19.0.1080. The update will overwrite the existing SuperDoctor settings. You must reapply any specific settings after the update. Make sure to note down your settings before you start the update. After the update, the SuperDoctor password will be reset to the default password DivaripSD5.
During the DIVAR IP System Manager 2.4.0 installation, the SuperDoctor monitoring service will be deactivated. You must activate it after the installation. Bosch strongly recommends to change the default password immediately after the first signin to SuperDoctor
9. Upgrade from BVMS 11.1.1 to BVMS 12.1.0
Download BVMS 12.1.0 System Manager package 1.0
Download directly: BVMS_12.1.0_SystemManager_package_1.0 and BVMS_12.1.0_Updates_SystemManager_package_1.13 → ReadMe.txt | also available on Download Area |
and continue to follow the steps as explained below (10-18):
10. Save the BVMS 12.1.0 System Manager package 1.0 and BVMS_12.1.0_Updates_SystemManager_package_1.13 to a storage medium such as a USB stick.
Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required!
11. Unzip the files on the storage medium.
- Do not change the folder structure of the unzipped files!
12. Connect the storage medium to your DIVAR IP all-in-one 5000/ 7000 system
13. Start the DIVAR IP System Manager application:
– If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts.
– If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4).
14. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade
15. In the column Available version, select the BVMS 12.1 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed.
16. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process.
17. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page
18. Import the saved BVMS 11.1.1 configuration backup in Configuration Client and then > Save > Save and Activate
Warning
According to Release notes (page 5), the upgrade from previous version of BVMS with the BVMS 12.1.0 System Manager package requires a manual system reboot.
This fixes the issue of updating the reading of BVMS licensing information, as well as updates BVMS version number indicated on BVMS Desktop.
19. Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0
Given that there are ~two years apart between BVMS 11.1.1 and BVMS 12.2, you can perform the upgrade directly from BVMS 11.1.1 to BVMS 12.2 by following the steps from 20-28 below.
- BVMS 12.2 - General availability 2024-05-08
- BVMS 11.1.1 - General availability 2022-06-03
First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information.
Download BVMS_12.2.0_SystemManager_package_1.1
Download directly: BVMS_12.2.0_SystemManager_package_1.1 and BVMS_12.2.0_Updates_SystemManager_package_1.6 → ReadMe.txt | also available on Download Area |
and continue to follow the steps as explained below (20-28):
20. Save the BVMS_12.2.0_SystemManager_package_1.1 and BVMS_12.2.0_Updates_SystemManager_package_1.6 to a storage medium such as a USB stick.
Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required!
21. Unzip the files on the storage medium.
- Do not change the folder structure of the unzipped files!
22. Connect the storage medium to your DIVAR IP all-in-one 5000/ 7000 system
23. Start the DIVAR IP System Manager application:
– If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts.
– If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4).
24. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade
25. In the column Available version, select the BVMS 12.2 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed.
26. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process.
27. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page
28. Import the saved BVMS 12.1.0 or 11.1.1 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate
29. Upgrade from BVMS 12.2.0, 12.1.0 or 11.1.1 to BVMS 12.3
Export the configuration from version 12.2.0 or 12.1.0 or 11.1.1 (depending on the version of your DIP and where you start the upgrade from).
Given that there are ~two years apart between BVMS 12.2 or BVMS 12.1 and BVMS 12.3, you can perform the upgrade directly from BVMS 12.2 or 12.1 to BVMS 12.3 by following the steps below.
Considering that each version should not be more than ~two years apart and to prevent potential issues during the upgrade process, when upgrading from BVMS v11.1.1 to BVMS v12.3, first upgrade to v12.2 (steps 19-29 above) and then to v12.3 (steps 30-38 below).
- BVMS 12.3 - General availability 2024-12-06
- BVMS 12.2 - General availability 2024-05-08
- BVMS 12.1 - General availability 2023-11-30
- BVMS 11.1.1 - General availability 2022-06-03
First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information.
Download BVMS_12.3.0_SystemManager_package_1.1
Download directly: BVMS_12.3.0_SystemManager_package_1.1 | also available on Download Area |
and continue to follow the steps as explained below (29-37).
In upgrade scenarios for BVMS operation mode, a manual system reboot is not technically required but recommended after BVMS upgrade with the BVMS 12.3.0 System Manager package 1.0.
This results in a short recording gap.
30. Save the BVMS_12.3.0_SystemManager_package_1.1 to a storage medium such as a USB stick.
Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required!
31. Unzip the files on the storage medium.
- Do not change the folder structure of the unzipped files!
32. Connect the storage medium to your DIVAR IP all-in-one 7000 gen3 system
33. Start the DIVAR IP System Manager application:
– If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts.
– If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4).
34. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade
35. In the column Available version, select the BVMS 12.3 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed.
36. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process.
37. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page
38. Import the saved BVMS 12.2.0 or 12.1.0 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate
Nice to know:
- Prepare your DIVAR IP all-in-one 5000 and 7000 (DIP-72xx) devices to connect to Remote Portal as per Application Note "DIVAR IP all‑in‑one Remote Portal connectivity" (page 7)
- Release notes (BVMS 12.1.0 SystemManager package 1.0)
- Release Notes DIVAR IP System Manager 2.4.0
- BVMS_12.0.1_Release_Note
- DIVAR IP Software Info Brief
- BVMS - Upgrade and Migration guide
- Software Service and Support Policy
- DIP_aio_5000_Installation_Manual
- DIP_aio_7000_2U_Installation_Manual
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