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Question
Which are the Bosch Building Technologies Software Service and Support definitions?
Answer
Compared to hardware, in which it is relatively easy to define an end-of-support concept based on the expected lifetime, software behaves totally different.
In theory, when the environment does not change, software can still be running ten years after it has been installed.
As new versions of the software are released regularly, it is important for customers to know what they can expect from Bosch Building Technologies when the software is purchased.
This Software Service and Support Policy-v148.pdf document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside.
Additionally this document lists the up-to-date situation for all of those software packages.
