Article status
Known Restriction
Feedback has reached us that it can sometimes happen that the provisioning / registration of a DIVAR IP to Remote Portal is not successful. We are investigating the issue with highest priority.
Update 2023-10-12:
ISSUE identified: all DIVAR IPs running DIVAR IP System Manager 2.1 can face problems when provisioning / registering to Remote Portal at this point in time. DIVAR IP System Manager 2.0 does NOT seem to be affected. We are working on a fix with highest priority.
General
Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
The service brings peace-of-mind to end customers by enabling 24/7 system monitoring in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a hard drive failure. The secure MQTTS connection also preserves data privacy, as video footage cannot be accessed by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote software and firmware rollouts, keeping the system up-to-date and secure. Cloud connectivity is based on a single outbound connection from the DIVAR IP to Remote Portal, where the DIVAR IP consolidates all inbound and outbound communication for the entire video system.
The service is designed to be used by larger end customer organizations performing their own system maintenance across multiple dispersed sites, or by installers offering such services to a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem.
For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".
Document history
| Date | Change |
|---|---|
| 2023-03-10 | Initial release |
| 2023-07-11 | Q2 release |
| 2023-08-01 | Q2 release update |
| 2023-09-25 | Q3 release update |
Useful Links (NEW)
Product catalog (incl. datasheet, service description, application note and more)
Feedback
NEW
+++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++
Please tell us what you like about the service and what we can improve. You can reach us via email at security.apps@bosch.com
Applicable DIVAR IPs
Note: for latest system requirements always refer to the latest datasheet in the product catalog.
| Hardware | Software |
|---|---|
DIVAR IP all-in-one 4000 (DIP-44xx) | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 5000 (DIP-52xx) | DIVAR IP System Manager 2.1 or above (NEW) |
DIVAR IP all-in-one 6000 (DIP-64xx) | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 7000 (DIP-72xx) DIVAR IP all-in-one 7000 (DIP-73xx) | DIVAR IP System Manager 2.1 or above (NEW) DIVAR IP System Manager 2.0 or above |
| Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode. | |
Releases
Remote System Management - Q3/2023
| Use Case | ID | Description |
|---|---|---|
| Update Management | 758 | Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range. |
| 5155 | ) | |
| 2075 | Changed update behavior for offline devices. New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign. Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again. | |
| Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available. | |
| Health Monitoring | 747 | Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown. |
| 2028 | Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available. |
Remote System Management - Q2/2023
New functionality as of July 2023
| DIVAR IP Software | Description |
|---|---|
System Manager 2.1 | Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx |
| Use Case | ID | Description |
|---|---|---|
| Service Licensing | 1247, 4728 |
|
| 4774 |
| |
| Connecting DIVAR IP to Bosch Remote Portal | System Manager 2.1 |
|
| Update Management | / |
|
| Health Monitoring | 401, 719 |
|
Remote System Management - Q1/2023 - Initial Release
New functionality as of March 2023
| Use Case | ID | Description |
|---|---|---|
| Inventory Management (How-to video) | 343 |
|
| Update Management (How-to video) | 341 |
|
| Health Monitoring (How-to video) | 342 |
|
Limitations / Known issues
| DIVAR IP registration not working | 815, 849 | Feedback has reached us that it can sometimes happen that the provisioning / registration of a DIVAR IP to Remote Portal is not successful. We are investigating the issue with highest priority.
|
| User Management | 845 (NEW) | The technician role currently cannot access the controls functionality (rename DIVAR IP name, delete DIVAR IP, generate inventory report, ...) and also is prevented from updating software and firmware packages. |
| Update Management | 1267 | It is currently not supported to upgrade the BVMS versions. |
| SuperDoctor updates are possible but limited. SuperDoctor as a 3rd party, non-Bosch, software needs to be de-installed (old version) and re-installed (new version). The consequences are that the service needs to be (re-) started manually on the DIVAR IP, a new password needs to be assigned, and, if needed, the service needs to be re-configured, if the default settings were changed previously. | ||
| 573 (NEW) | BVMS patches available via the update dialog are currently not filtered for the BVMS version installed on the respective DIVAR IP. It can happen that you are exposed to irrelevant software packages. However, if you happen to update an irrelevant patch to a given BVMS version, the Windows system will account for that and ignore it. | |
| No patches for BVMS clients | 403074 | BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation. |
| License Management | 405388 | It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP. |
| Remote Connect via Video Security Client / App | 147 | The MQTTS connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported. |
| Connecting DIVAR IP to Bosch Remote Portal | / | In case the user wants to de-provision (disconnect/unregister) an already connected DIVAR IP from the Remote Portal and re-provision/re-register it again, the DIVAR IP should have the same System Manager version. This described process will fail when using a different System Manager version. |
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