Article status
General
Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
The service brings peace-of-mind to end customers by enabling 24/7 system monitoring in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a hard drive failure. The secure MQTTS connection also preserves data privacy, as video footage cannot be accessed by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote software and firmware rollouts, keeping the system up-to-date and secure. Cloud connectivity is based on a single outbound connection from the DIVAR IP to Remote Portal, where the DIVAR IP consolidates all inbound and outbound communication for the entire video system.
The service is designed to be used by larger end customer organizations performing their own system maintenance across multiple dispersed sites, or by installers offering such services to a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem.
For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".
Document history
| Date | Change |
|---|---|
| 2023-03-10 | Initial release notes |
Applicable DIVAR IPs
Note: for latest system requirements always refer to the latest datasheet in the product catalog by searching for "CBS-RM-DIP".
| Hardware | Software |
|---|---|
DIVAR IP all-in-one 4000 | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 6000 | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 7000 (DIP-73x) | DIVAR IP System Manager 2.0 or above |
| Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode. | |
Remote System Management - Q1/2023 - Initial Release
New functionality
| Use Case | ID | Description |
|---|---|---|
| Inventory Management | 343 |
|
| Update Management | 341 |
|
| Health Monitoring | 342 |
|
Changes
| Use Case | ID | Description |
|---|---|---|
| General Remote Portal changes with influence on the service | 1252 | "Service Licensing" now supports three new licenses/CTNs:
|
Resolved Issues
Not applicable
Limitations / Known issues
| Use Case | ID | Description |
|---|---|---|
| Update Management | 1267 | It is currently not supported to upgrade the BVMS versions. |
| 403074 | BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation. | |
| Health Monitoring | 1721, 1722, 1723 | Health status synchronization in Remote Portal user interface can require a page refresh |
| License Management | 405388 | It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP. |
| Remote Connect via Video Security Client / App | 147 | The MQTTs connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported. |
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