MIC 9000i - How to identify a FFC failure

How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism (FFC > Flat Field Correction) which can result in white or ghost images?

Below instruction helps you to:

• Identify if the camera possibly suffers from a random failing shutter (FFC)
  • instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
    
    
• And instructs you what to collect for the Technical support department in order to allow a RMA

In order to Execute the FFC on demand in a convenient and controlled way you can use for example one of the below 3 methods:

1. Sent AUXON-467 to Execute a Flat-field correction
   
   
2. Sent CGI command via the web browser:
   http://ipaddress/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x800004050C030127020003
   
   

3. Or Copy/Paste below script in the "Alarm Task Editor"
   this way you can execute the FFC by calling pre-set 62
   
   

   // this script shall fire the FFC command when preset 62 is reached, so create this preset upfront // when Preposition 62 is called it shall check every 500 mS if the preset was reached // ones a positive position reached is received the FFC command is fired // Payload("0x000601307000xx0002") where xx is the Preposition # in Hex. preset62 in this case MessageCheck position_reached:={Message("rcp.xml?message=0x09a5") Payload("0x0006013070003e0002") IP("127.0.0.1")}; //Define a Timer for 500 mS OperationMode triggerhalfasec:={Low(1)High(5)}; TempState(1):=triggerhalfasec; //The MessageCheck will occur every 500 mS if(TempState(1)) then position_reached; // RCP FFC command RcpCommand ffc:={Command("rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x800004050C030127020003")}; // if it reaches the preposition, then fire ffc command if(IsActivated(position_reached)) then ffc;

   
   

   
   
   
   
   Create preset 62 and name it FFC
   note: for this script it MUST be 62, if you want to use another preset you need to modify the script
   
   
   
   For service request please continue as follow and obtain
   
   
4. Activate:
   1. Date and Time stamp + Milliseconds
   2. On Screen Display > AUX-ON 60
      
      
5. Start recording if not already running, some options to record are:
   note: In case the scene is sensitive due to security policy you can also zoom in and point camera elsewhere like sky or ground but preferable the scene should contain thermal contrast
   
   
   1. preferred method to use screen recording and set optical and thermal image side by side
   2. When ActiveX is installed the Internet Explorer live page has a record button
   3. When using BVC the live page also has an record button in the corner
   4. Any other type of footage is also good
   5. Make short video clips of ~1min of each failing camera containing approx 4 x FFC (wait 15seconds between each FFC)
      a successful FFC can be recognized by the blue square that short appears in the corner
      
      
      
6. Fire FFC
   1. Use one of the 3 methods to fire FFC > briefly a blue square is displayed in the corner indicating the FFC takes place
      
   2. Move camera a bit
   3. Fire FFC again
      
      
      
      
      
      
7. Provide to Technical support from each failing camera
   
   1. 1min of video with 4x FFC (fire every 15sec)
   2. Camera maintenance log
   3. Type of power used for the camera
   4. screenshot of the camera Overview page
   5. Used firmware, preferable the test took place with latest camera firmware
   6. How many Thermal cameras does the customer has, provide overview of installed base incl serial numbers
   7. How many are failing, provide serial numbers