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In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. |
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Check the boxes for which information is requested for the current issue. export the page as a PDF-file by clicking on the three dots on the top right of the page. This document can then be forwarded to the customer |
Related Products:
BVMS, Operator Client
This article describes the initial information needed to start troubleshooting Operator Client Crash.
General Information
- SMA validity
- BVMS stand alone or appliance
- Detailed problem description
Symptom specific Information
Problem Description
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Note down the events that lead to crash
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Classify the crash
- reproducible crashes that trigger Windows Error Reporting
- crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating
Logging Information
- Dump file from the crash – refer to the following article
- ConfigCollection from the machine where the crashing Operator Client is running.