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In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.

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How-ToCheck the boxes for which information is requested for the current issue. export the page as a PDF-file by clicking on the three dots on the top right of the page. This document can then be forwarded to the customer



Related Products:

BVMS, Configuration Client

General Information


Logging Information

Needed information and logs:

  •  Steps to reproduce
  •  Login credentials
  •  Configuration Collection and dump file of the crash