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Warning
titleExpected Downtime

The infrastructure upgrade is scheduled to start at 7 a.m. UTC and might take up to 4 hours to be completed. Only after completion, users will be able to re-connect their DIVAR IP systems.

(info) An email notification will be sent to affected Remote Portal account administrators, on February 15th,  as soon as the upgrade was completed.

NOTE:

  • General availability of Remote Portal will be affected for ~ 15 minutes, i.e. the up to 4-hour downtime only affects DIVAR IP connectivity to Remote Portal.
  • Existing video streaming via Video Security App or Video Security Client will not be affected. New video connections can only be established once the Remote Portal is available again (~15 min mentioned above).

Background

In order to enhance user experience and security for all connected recording and management systems, Bosch is upgrading has upgraded the cloud and service infrastructure. As a result, existing connections between DIVAR IP all-in-one systems and Remote Portal will be terminated were terminated on February 15th 2024 and will need to be restored.

Step-by-step guide to restore Remote Portal connection | Summary

  1. Download the new DIVAR IP System Manager 2.3 from the Bosch Download Area OR use the the download link provided via email.

    Warning

    Restoring Remote Portal connection using DIVAR IP System Manager 2.3 will only succeed after the infrastructure upgrade is complete. That means updating to DIVAR IP System Manager 2.3 before the infrastructure upgrade has been completed, will interrupt the Remote Portal connection.

    The DIVAR IP System Manager 2.3 software package will be made available in the Bosch Download Area, on February 15th, once the upgrade has been completed.

    An email notification will be sent to account administrators, as soon as the upgrade was completed. This email will also include the download link for DIVAR IP System Manager 2.3.

  2. Delete your DIVAR IP(s) from your Remote Portal account and the unregister
  3. Unregister it on the DIVAR IP System Manager's (version 2.1) Remote Portal connection tab.
  4. Use DIVAR IP System Manager 2.1 to update to the new DIVAR IP System Manager 2.3 locally on your respective DIVAR IP(s).
  5. On the DIVAR IP System Manager 2.3 user interface, go to Remote Portal connection tab and restore connection benefiting from the all new multi-account selection dialog.

  6. Re-activate the Remote System Management service

    Tip

    Free 30-day trial will be available to all systems after restoring the connection to Remote Portal (lightbulb)


    Warning

    The registration process for our new update may take a few minutes. This process involves installing the "Remote Portal Health Monitor" software package onto the DIVAR IP. You can identify that the registration process is still in progress by the presence of an update spinner icon in Remote Portal. Additionally, the DIVAR IP will be displayed as "Generic IoT" during this time.

    Please note that not all inventory and status information will be available during the registration process. As a result, license activations might not be possible at this stage.


Step-by-step guide to restore Remote Portal connection | Video

Widget Connector
urlhttps://www.youtube.com/watch?v=xm0ZOlQ2UeY

Step-by-step guide to restore Remote Portal connection | Extended version

  1. Download the new DIVAR IP System Manager 2.3 from the Bosch Download Area OR use the the download link provided via email. 

    warning

    Restoring Remote Portal connection using DIVAR IP System Manager 2.3 will only succeed after the infrastructure upgrade is complete. That means updating to DIVAR IP System Manager 2.3 before the infrastructure upgrade has been completed, will interrupt the Remote Portal connection.

    The DIVAR IP System Manager 2.3 software package will be made available in the Bosch Download Area, on February 15th, once the upgrade has been completed.

    An email notification will be sent to account administrators, as soon as the upgrade was completed. This email will also include the download link for DIVAR IP System Manager 2.3.



  2. Delete your DIVAR IP(s) from your Remote Portal account and the unregister it on the DIVAR IP System Manager's (version 2.1) Remote Portal connection tab:

    Warning

    Without deletion of your DIVAR IP(s) from the Remote Portal account(s), any attempt to restore the connection will fail.



    1)

    After the infrastructure upgrade, the DIVAR IP system will appear as offline in Remote Portal.

    2)

    Deletion confirmation dialog

    3)

    Banner on Remote Portal once system is deleted.

    4)

    The DIVAR IP device will now be displayed as offline on the DIVAR IP System Manager 2.1 web interface. To remove the registration on the DIVAR IP's side as well, simply select the "Unregister" option.


  3. Install the new DIVAR IP System Manager 2.3 locally on your respective DIVAR IP(s).

    Warning

    Use DIVAR IP System Manager 2.1 to perform the update to version 2.3. This will preserve your existing configuration settings, e.g. SuperDoctor.



    Tip

    To streamline the installation process, you have the option to utilize alternative remote access tools for installing the new software package, eliminating the need for an on-site visit (e.g. Remote Desktop).


  4. On the DIVAR IP System Manager 2.3 user interface, go to Remote Portal connection tab and restore connection benefiting from the all new multi-account selection dialog.



    Note
    The multi-account selection dialog will only list accounts, where the user has the role Administrator. It is a prerequisite to have this role in order to connect the DIVAR IP to Remote Portal.


    Warning

    The registration process for our new update may take a few minutes. This process involves installing the "Remote Portal Health Monitor" software package onto the DIVAR IP. You can identify that the registration process is still in progress by the presence of an update spinner icon in Remote Portal. Additionally, the DIVAR IP will be displayed as "Generic IoT" during this time.

    Please note that not all inventory and status information will be available during the registration process. As a result, license activations might not be possible at this stage.


  1. Re-activate the Remote System Management service

    1. Option A (recommended):

      Use the Click here link inside the banner to start the license activation dialog



    2. Option B : Select the DIVAR IP table on the DIVAR IP details page to unfold the pop-up menu and then go to the Services tab. Click "View / Edit Service" to start the license activation dialog.



      Tip

      Free 30-day trial will be available to all systems after restoring the connection to Remote Portal (lightbulb)

      To ensure a seamless transition to the next Remote System Management license after 30 days, it is important to activate the Auto renew option.


Additional steps to restore previous setup

  1. Reconfigure the system's name and contact details


  2. To re-subscribe to the Remote Alert service, follow these steps: 
    1. Navigate to the DIVAR IP details page.
    2. Select the DIVAR IP table to expand the pop-up menu.

    3. Go to the Services tab and proceed with the subscription process by clicking on "View / Edit Service".


  3. Re-assign you DIVAR IP system(s) to the respective groups in your Remote Portal account

Additional Remarks

  • Free 30-day trial will be available to all systems after restoring the connection to Remote Portal
  • Existing inventory and update reports will not be affected and will be preserved in the Reports section of your Remote Portal account
  • The alert history will be reset and cannot be persisted during the upgrade.


(info) Contact support.security-cloud@de.bosch.com for more information and additional support.

Thank you for your understanding.


Best regards,


Your Bosch Remote Portal team

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You are using an Offline Version of these Article, please ensure to regularly check the corresponding online article on the Bosch Building Technologies Knowledge Base for any updates. Use the date and version information of the document as reference.

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