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Table of Contents



General

Bosch's Remote System Management service allows you to leverage leverages the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system.

This service enables end users, system integrators, and installers to

perform

centrally manage inventory

and update management, as well as

, updates, and health monitoring

tasks

for an entire Bosch video system (DIVAR IP + BVMS + cameras) from

one centralized

the Remote Portal platform.

The service brings peace-of-mind to end customers by enabling

With 24/7 system monitoring

in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a

, users can proactively address issues, such as preventing video loss due to hard drive failure. The secure MQTTS connection

also preserves

ensures data privacy, as video footage cannot be accessed

by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote

through this protocol. Remote software and firmware rollouts

, keeping

keep the system up-to-date and secure. Cloud connectivity is

based on

established through a single outbound connection from the DIVAR IP to Remote Portal,

where the DIVAR IP consolidates all inbound and outbound

simplifying communication for the entire video system.

The

This service is designed

to be used by larger end customer

for larger organizations performing

their own

system maintenance across multiple

dispersed

sites

,

or

by

installers offering

such

services to

a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem.For additional details please refer to the latest datasheet and service description in the

various customers. Benefits include increased efficiency, reduced on-site visits, and improved service experience through proactive issue resolution. Additionally, the service contributes to minimizing CO2 emissions.

For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".

Document history

DateChange2023-03-10Initial release2023-07-11Q2 release2023-08-01Q2 release update2023-09-25Q3 release update

Useful Links (NEW)

  • How-to videos

  • Press release

  • Feedback

    NEW
    Info
    title

    +++ GOT WE VALUE YOUR FEEDBACK? ! +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++Please tell us what you like

    Please let us know what you appreciate about the service and what any areas where we can improve. You can reach make improvements. Feel free to reach out to us via email at security.apps@bosch.com (info)

    Applicable DIVAR IPs

    Info

    Note: for latest system requirements always To ensure you have the most up-to-date system requirements, please refer to the latest datasheet in the product catalog.


    Note: All three operation
    HardwareSoftware

    DIVAR IP all-in-one 4000 (DIP-44xx)

    DIVAR IP System Manager 2.0 3 or above

    DIVAR IP all-in-one 5000 (DIP-52xx)

    DIVAR IP System Manager 2.1 3 or above (NEW)

    DIVAR IP all-in-one 6000 (DIP-64xx)

    DIVAR IP System Manager 2.0 3or above

    DIVAR IP all-in-one 7000 (DIP-72xx)

    DIVAR IP all-in-one 7000 (DIP-73xx)

    DIVAR IP all-in-one 7000 (DIP-74xx)  +++ NEW +++

    DIVAR IP System Manager 2.1 3 or above (NEW)

    DIVAR IP System Manager 2.0 3 or above

    DIVAR IP

    System Manager 2.3 or above

    Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode.  

    Releases

    Remote System Management - Q3/2023
    (info)

    Key Features at a Glance

    Use CaseIDDescription
    Update Management758Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range.
    845, 5155Fixed a bug where users with role technician could not trigger updates on the DIVAR IP details page. → bug still persists (re-opened (warning))
    2075

    Changed update behavior for offline devices.

    New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign.

    Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again.

    (info)

    Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available.

    Health Monitoring747Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown.
    2028

    Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available.

    Remote System Management - Q2/2023

    New functionality as of July 2023

    DIVAR IP SoftwareDescription

    System Manager 2.1

    Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx

    (release notes)

    (download installer)

    (how to prepare your DIVAR IP to connect to Remote PortalInventory Management
    (How-to video)
    343
    • Review DIVAR IP and camera hardware inventory information (model, serial number, and more)
    • Review installed DIVAR IP software inventory details (BVMS version, patches, BVMS sub-components like VRM, Windows version)
    • Review installed camera firmware versions
    • Generate and share inventory reports for hardware, software, and firmware details, including CSV exports (supports multiple systems)
    • Review and share update campaign reports, including CSV exports

    Update Management
    (How-to video)
    341
    • Updates via Remote Portal for

      • BVMS server patches

      • Remote Portal Health Monitor
      • DIVAR IP System Manager
      • Camera Firmware (flexible version choice)

    Health Monitoring
    (How-to video)
    342
    • Real-time status
      • Connectivity (DIVAR IP and cameras)
      • Update availability (DIVAR IP and cameras)
      • Camera access authorization by DIVAR IP and certificate validity
    • DIVAR IP hardware health insights (based on SuperDoctor 5)

      • Power Supply status
      • RAID status
      • Physical disk status (incl. operating system drives)
      • Temperature
      • Fan status
      • Chassis intrusion
    • Health alerts via Email

    • Recording health insights (for all instances per camera)

      • Green - no issues
      • Yellow - camera buffers packets as it cannot reach its iSCSI target
      • Red - packet loss occurred
      • Image Added

    Releases

    Remote System Management - Q3/2024 (as of 2024-08-06)

    DIVAR IP SoftwareDescription

    DIVAR IP System Manager 2.3.2


    Fixes bugs and improves security. 

    (release notes)

    (download installer)


    Service Licensing
    Use CaseIDDescription1247, 4728
    • 30-day trial period, free-of-charge
      • All above listed DIVAR IP families, connected to the Bosch Remote Portal, will receive a 30-day trial period free-of-charge automatically upon first registration of the DIVAR IP system in Remote Portal
      • Note: Manual activation is needed per individual DIVAR IP. trial period does not start automatically as soon as the DIVAR IP is registered in Remote Portal
    • 1-year commercial licenses/CTNs:
      • CBS-RM-DIP4 Remote System Management DIP 4000 1yr
      • CBS-RM-DIP5 Remote System Management DIP 5000 1yr (NEW)
      • CBS-RM-DIP6 Remote System Management DIP 6000 1yr
      • CBS-RM-DIP7 Remote System Management DIP 7000 1yr
    4774
    • License Expiration Notice (email to all administrators) is now sent 60 days prior to deadline instead of 30 days
    Connecting DIVAR IP to Bosch Remote PortalSystem Manager 2.1
    • Improved robustness of the provisioning flow solving issues when trying to establish a connection between the DIVAR IP and Remote Portal

    • Not successfully provisioned/registered DIVAR IPs are indicated with a light red background color on the "Systems" page, the DIVAR IP details page shows dashes for all values and no health information
    Update Management/
    • UI improvement: the width of "Software Packages" / "Update" dialog has been increased to improve legibility
    Health Monitoring401, 719
    • The (periodic) update of status icons (health, connectivity, updates) was improved

    Remote System Management - Q1/2023 - Initial Release

    New functionality as of March 2023

    Use CaseIDDescriptionInventory Management
    (How-to video)343
    • Review DIVAR IP and camera hardware inventory information (model, serial number and more)
    • Review installed DIVAR IP software inventory details (BMVS version and patches, BVMS sub-components like VRM, Windows version)

    • Review installed camera firmware versions
    • Inventory report for hardware as well as software / firmware details, incl. CSV exports (also possible for multiple systems at once)

    • Update campaign reports, incl. CSV exports

    Update Management
    (How-to video)341
    • Updates via Remote Portal for

      • BVMS patches

      • BVMS sub-components like VSG, VRM, …
      • Camera Firmware (flexible version choice)

      • DIVAR IP System Manager
    Health Monitoring
    (How-to video)342
    • Real-time status
      • Connectivity (DIVAR IP and cameras)
      • Update availability (DIVAR IP and cameras)
      • Camera access authorization and certificate validity
    • Recording health insights (for all instances per camera)

      • Green - no issues
      • Yellow - camera buffers packets as it cannot reach its iSCSI target
      • Red - packet loss occurred
    • DIVAR IP hardware health insights (based on SuperDoctor 5)

      • Power Supply status
      • RAID status
      • Physical disk status (incl. operating system drives)
      • Temperature
      • Fan status
      • Chassis intrusion
    • Health alerts via Email

    Limitations / Known issues

    DIVAR IP registration not working 815, 849 (resolved)

    Feedback has reached us that it can sometimes happen that the provisioning / registration of a DIVAR IP to Remote Portal is not successful.

    User Management845, 5155 (NEW)The technician role currently cannot access the controls functionality (rename DIVAR IP name, delete DIVAR IP, generate inventory report, ...) and also is prevented from updating software and firmware packages.Update Management1267It is currently not supported to upgrade the BVMS versions.SuperDoctor updates are possible but limited. SuperDoctor as a 3rd party, non-Bosch, software needs to be de-installed (old version) and re-installed (new version). The consequences are that the service needs to be (re-) started manually on the DIVAR IP, a new password needs to be assigned, and, if needed, the service needs to be re-configured, if the default settings were changed previously.573 (NEW)BVMS patches available via the update dialog are currently not filtered for the BVMS version installed on the respective DIVAR IP. It can happen that you are exposed to irrelevant software packages. However, if you happen to update an irrelevant patch to a given BVMS version, the Windows system will account for that and ignore it.No patches for BVMS clients403074BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation.License Management405388

    It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP.

    Remote Connect via Video Security Client / App147The MQTTS connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported. Connecting DIVAR IP to Bosch Remote Portal/

    In case the user wants to de-provision (disconnect/unregister) an already connected DIVAR IP from the Remote Portal and re-provision/re-register it again, the DIVAR IP should have the same System Manager version. This described process will fail when using a different System Manager version.

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    Health Monitoring

    New Connectivity tab for DIVAR IPs as a preparation for the upcoming (optional) Video Connection as enabler for VideoView+ service for DIVAR IPs.


    Improvements on the Alert History as part of the Remote Alert service. 

    Inventory Management
    Introduced pagination for inventory reports.
    General 1267

    Support of DIP-74xx

    Image Added

    Remote System Management - Q2/2024

    Use CaseIDDescription
    Update Management5790

    The DIVAR IP software update dialog now filters relevant BVMS patches matching the BVMS version installed on the system. (lightbulb)

    Image Added

    Inventory Management5964

    Simplified the Inventory Report by removing the Device Type column, as it was redundant to the other columns.

    Health Monitoring5948Bugfix (tick) | When had seen issues when accessing the Remote Alert page after moving DIVAR IP systems from one company account to another one. This has now been fixed.
    449246

    Bugfix (tick) | (warning) Action required: SuperDoctor Service Restart Implemented for Remote Portal Health Monitor Reporting Issue

    We have resolved an intermittent bug in our cloud service that caused SuperDoctor to stop writing values to the file used by Remote Portal Health Monitor. As a result, Remote Portal Health Monitor incorrectly reported SuperDoctor as DOWN and failed to send health status values. Please update to Remote Portal Health Monitor version 1.1.2 to fix the issue.

    Connecting DIVAR IP system to Remote Portal5723

    Bugfix (tick) | When registering a DIVAR IP system to Remote Portal the progress indicator icon would not finish spinning, from time to time, after successful registration. This has now been fixed.

    102

    Single Sign-on (SSO) usage: If you started using SSO in Remote Portal, you currently need to generate a temporary technical password to register new systems to Remote Portal.

    (info) A detailed how-to guide can be found here.

    Remote System Management - Q1/2024

    DIVAR IP SoftwareDescription

    System Manager 2.3


    Improves user experience and security (incl. BOSCH-SA-637386-BT security advisory).

    (release notes)

    (download installer)


    Use CaseIDDescription
    Infrastructure Upgrade410

    In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. For details on required user actions, please refer the how-to guide.

    After installation of the DIVAR IP System Manager 2.3, users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand.

    Image Added

    Tip

    Free 30-day trial will be available to all systems after restoring the connection to Remote Portal (lightbulb)

    To ensure a seamless transition to the next Remote System Management license after 30 days, it is important to activate the Auto renew option.


    Note
    The changes to the DIVAR IP registration process may result in a slightly longer duration until the system is fully operational on the Remote Portal. This enhancement includes an automated background installation process that installs a new software package ("Remote Portal Health Monitor") to the DIVAR IP system.


    License Activation5634

    To make the Remote System Management service activation easier, the activation dialog now only lists relevant options based on the DIVAR IP family (4000/5000/6000/7000).

    Image Added

    5817

    In the Service Licensing section, the Remote System Management service licenses can now be managed and deleted in list view, as well.

    Image Added

    5808

    Remote System Management service activation is now only possible after system registration in Remote Portal is complete. This prevents conflicts where the service activation was triggered before the system was fully available.

    Update Management(warning)

    BOSCH-SA-090577-BT security advisory: Security patches are available for remote updates on BVMS versions 11.1.1 and 12.0.1. This update applies to all supported DIVAR IP all-in-one families.

    Image Added
    Image Added


    5557

    We have addressed an issue where the update dialog for software packages became excessively long, making the 'x' button to exit the dialog inaccessible. This bug has been resolved to ensure a seamless user experience, especially when dealing with lengthy lists of BVMS patches.

    Image Added

    5627

    To enhance usability, we have implemented a feature where selecting a checkbox on the DIVAR IP details page will now activate the context menu located at the bottom right, making it even easier to trigger updates.

    Image Added

    Inventory Management


    5629

    To enhance the clarity of inventory information for DIVAR IPs, we have now included the family name and commercial type number, allowing for more meaningful insights at a glance.

    Image Added

    5722

    We have resolved a bug where the icon for every DIVAR IP family was not being displayed correctly. This issue has been fixed.

    Image Added

    User Management

    845

    Bug fixed (tick) The technician role now has access to the Controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports.

    Image Added

    Remote Alert5530

    Remote Alert email notifications stabilized for new firmware availability

    General Issues5731

    We have addressed an issue where a full page refresh was occurring periodically, causing inconvenience by closing open DIP details pop-up, among other things. This bug has now been resolved.

    Testing Remote System Management (demo licenses)(info)To facilitate more comprehensive testing and evaluation of the Remote System Management service and the benefit it can bring to your operations, we offer 3-month demo licenses. These licenses can be requested through your local sales representative.

    Remote System Management - Q4/2023

    Use CaseIDDescription
    Update Management(info)

    We have improved the process for providing the latest BVMS patches and firmware versions.

    729, 5155

    We have resolved an issue where users with the technician role were unable to initiate updates on the DIVAR IP details page.

    General improvements


    (info) (released in 02/24)

    We have upgraded the cloud and service infrastructure to enhance user experience and security for all connected recording and management systems. The upcoming DIVAR IP System Manager version in Q1/2024 will introduce UX improvements for registering and provisioning new systems to Remote Portal. Users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand.

    (info)

    As part of our ongoing efforts to enhance the DIVAR IP to Remote Portal experience, we have made significant progress in integrating remote video viewing with our Video Security Client and App.

    Health Monitoring991

    Based on user feedback, we have identified a scenario where a warning is displayed even though the system is functioning correctly. This can occur when a recording profile is active, keeping the recording engine operational while disabling the stream due to no intended recording. Specifically, this is the case when using the "No Recording" profile ("Keine Aufzeichnung" in German, see screenshot below).

    Image Added

    370248

    We optimized the data traffic for continuously sending DIVAR IP health parameters to the Remote Portal. This optimization reduces data usage to a minimum, making it beneficial for installations with internet connectivity through cellular network routers.

    Remote System Management - Q3/2023

    Use CaseIDDescription
    Update Management758Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range.
    2075

    Changed update behavior for offline devices.

    New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign.

    Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again.

    (info)

    Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available.

    Health Monitoring747Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown.
    2028

    Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available.

    Remote System Management - Q2/2023

    New functionality as of July 2023

    DIVAR IP SoftwareDescription

    System Manager 2.1


    Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx

    (release notes)

    (download installer)

    (how to prepare your DIVAR IP to connect to Remote Portal)


    Use CaseIDDescription
    Service Licensing

    1247, 4728
    • 30-day trial period, free-of-charge
      • All above listed DIVAR IP families, connected to the Bosch Remote Portal, will receive a 30-day trial period free-of-charge automatically upon first registration of the DIVAR IP system in Remote Portal
      • Note: Manual activation is needed per individual DIVAR IP. trial period does not start automatically as soon as the DIVAR IP is registered in Remote Portal
    • 1-year commercial licenses/CTNs:
      • CBS-RM-DIP4 Remote System Management DIP 4000 1yr
      • CBS-RM-DIP5 Remote System Management DIP 5000 1yr (NEW)
      • CBS-RM-DIP6 Remote System Management DIP 6000 1yr
      • CBS-RM-DIP7 Remote System Management DIP 7000 1yr
    4774
    • License Expiration Notice (email to all administrators) is now sent 60 days prior to deadline instead of 30 days
    Connecting DIVAR IP to Bosch Remote PortalSystem Manager 2.1
    • Improved robustness of the provisioning flow solving issues when trying to establish a connection between the DIVAR IP and Remote Portal

    • Not successfully provisioned/registered DIVAR IPs are indicated with a light red background color on the "Systems" page, the DIVAR IP details page shows dashes for all values and no health information
    Update Management/
    • UI improvement: the width of "Software Packages" / "Update" dialog has been increased to improve legibility
    Health Monitoring401, 719
    • The (periodic) update of status icons (health, connectivity, updates) was improved


    Remote System Management - Q1/2023 - Initial Release

    New functionality as of March 2023

    Use CaseIDDescription
    Inventory Management
    (How-to video)
    343
    • Review DIVAR IP and camera hardware inventory information (model, serial number, and more)
    • Review installed DIVAR IP software inventory details (BVMS version, patches, BVMS sub-components like VRM, Windows version)
    • Review installed camera firmware versions
    • Generate inventory reports for hardware, software, and firmware details, including CSV exports (supports multiple systems)
    • Access update campaign reports, including CSV exports

    Update Management
    (How-to video)
    341
    • Updates via Remote Portal for

      • BVMS server patches

      • Camera Firmware (flexible version choice)

      • DIVAR IP System Manager
    Health Monitoring
    (How-to video)
    342
    • Real-time status
      • Connectivity (DIVAR IP and cameras)
      • Update availability (DIVAR IP and cameras)
      • Camera access authorization and certificate validity
    • DIVAR IP hardware health insights (based on SuperDoctor 5)

      • Power Supply status
      • RAID status
      • Physical disk status (incl. operating system drives)
      • Temperature
      • Fan status
      • Chassis intrusion
    • Health alerts via Email

    • Recording health insights (for all instances per camera)

      • Green - no issues
      • Yellow - camera buffers packets as it cannot reach its iSCSI target
      • Red - packet loss occurred
      • Image Added


    Limitations / Known issues

    DIVAR IP registration not working 815, 849 (resolved)

    Based on user feedback, we have identified instances where the provisioning/registration of a DIVAR IP to Remote Portal may not be successful.

    User Management

    845
    (resolved)

    Currently, the technician role does not have access to the controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports.


    Only administrators can provision / register DIVAR IPs to Remote Portal.
    Update Management1267We are actively working on enabling BVMS version upgrades, but please be aware that it is currently not supported.

    Inconsistent information display: After remote updates of DIVAR IP System Manager, the version in add/remove programs on the DIVAR IP may not reflect the latest update. It will continue to display the initial installation version from the DIVAR IP System Manager setup program.

    Updates for SuperDoctor are available, but there are certain limitations. Since SuperDoctor is a third-party software, not developed by Bosch, the update process involves uninstalling the old version and installing the new version. Please keep in mind that after the update, you will need to manually restart the service on the DIVAR IP, assign a new password, and if any custom settings were modified before, you may need to reconfigure the service.
    573

    The current update dialog does not filter BVMS patches based on the installed version on the DIVAR IP. As a result, you may come across irrelevant software packages. However, if you unintentionally update an irrelevant patch for a specific BVMS version, the Windows system will identify this and disregard it. In the update report, these updates will be labeled as "Installation error.", while the relevant patches will be marked as "success":
    Image Added

    403074Patches for BVMS cannot be applied to clients installed and operated on workstations outside of the DIVAR IP unit.
    License Management / Licensing405388

    It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP.


    Currently, commercial licensing is specifically tailored for DIVAR IPs operating in BVMS mode, which is the only mode enabling camera management. If you intend to use your DIVAR IP in VRM or iSCSI mode, we recommend discussing commercial alignment with your sales representative.

    Remote Connect via Video Security Client / App147The current MQTTS connection used for this service does not support video streaming. However, we have plans to introduce an optional path for video streaming in the future. Please note that adding cameras directly to Remote Portal alongside the MQTTS connection is not tested or supported at this time.
    Connecting DIVAR IP system to Bosch Remote Portal/

    If you wish to de-provision (disconnect/unregister) a connected DIVAR IP from the Remote Portal and then re-provision/re-register it, please ensure that the DIVAR IP has the same System Manager version. Attempting this process with a different DIVAR IP System Manager version will result in failure.

    102 (new)

    Single Sign-on (SSO) usage: If you started using SSO in Remote Portal, you currently need to generate a temporary technical password to register new systems to Remote Portal.

    (info) A detailed how-to guide can be found here.







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