Page Comparison

Possible causes and solution(s)

• Symptoms

In large parts of the zoom range the camera simply does not focus, this is the same for manual PTZ and pre-sets.

• Solution

Please proceed with following steps:

1. Update the camera to latest Firmware
2. Power cycle the camera
3. Factory default it
4. -> check behavior, if still poor focus, then:
5. Connect camera directly to a computer in an isolated network (to avoid that a possible connected VMS pushes a config to the camera)
6. Perform a hard reset using the reset button on the camera, see instructions from the manual:
   

   Steps to complete a hardware reset for all camera models

   1. Apply power to the camera.
   2. Find the IP address of the camera.
   3. Log on to the camera using the web browser. (Note: You can use Configuration Manager to identify the IP address.)
   4. Find the hardware reset button on the camera. (Refer to the figure below to find the reset button for your camera model.)
      
   5. Push and hold the reset button for more than 8 seconds. The red LED indicator on the PCBA board will come on to show that the hardware reset started.
      

      Note: You can also use a conductive wire to short the terminal block.

   6. Let the camera complete a self-check. When the self-check completes, the red LED will go

   7. Find the IP address again.

   8. Access the camera using the web browser.

   9. Set the initial service-level password for the camera

7. ->check behavior, If there is still poor focus, then it seems this is HW related. The camera should be repaired/replaced via RMA in that case

MANDATORY --> after finishing this article, if you wrote advanced content in this section , you must to manually add the "advanced" label  This action is required to indicate that this article contains ADVANCED instructions for CTS/ SG or GK.

DO NOT CHANGE ANYTHING IN THIS SECTION!

IMPORTANT! --> the content itself from here will be not displayed. The content from here will be displayed only when the "ad" label will be set after article creation. Only CTS/ SG or GK are allowed to use "ad" label.

PLEASE do not set "ad" label from beginning. Use it only when you need this info and REMOVE the "ad" label when finished!

Information below is for CTS, SG, GK reference and must be kept internal only.

If you are part of CTS, SG or GK team, please hide this section when you have finished using this article!

DO NOT CHANGE ANYTHING IN THIS SECTION!

Type your text/ advanced information here

Please write here the statement/answer/explanation