Versions Compared

Version Old Version 1 New Version Current
Changes made by

Marconi Ana Maria Felicia

Ivana Srebrenova

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Scroll ignore
Scroll ignore
Article statuskb-articleINLINE

Greenexternal

Link to be provided outside of Bosch

kb-articleINLINE

Yellowinternal

Internal document. This article cannot be provided outside of Bosch.




This could be useful for AMS_RPS integration issues


Possible causes and solution(s)


  • Causes

When integrating an intrusion panel into AMS for the first time, on some occasions the "state" column in AMS under "panel administration" will stay on sync pending. This will cause the intrusion panel to not come online with AMS and won't push any user information to the panel(s). See screenshot:

 


  • Solution

One possible solution to this could be a missing IP address for the panel in RPS.

  1. Log into RPS, select the panel in question.
  2. Right-click on the panel and select "Panel View-data"

3. Select the "Network" tab and check the option labeled (IP address/Hostname) and verify it has an IP/Hostname in that section.

4. In AMS, check the panel administration "state" column and see if it says synchronized. If it does check RPS and verify panel users information is now in the intrusion panel.

Scroll ignoreadvancedINLINEgreenINLINE

MANDATORY --> after finishing this article, if you wrote advanced content in this section , you must to manually add the "advanced" label  This action is required to indicate that this article contains ADVANCED instructions for CTS/ SG or GK.

DO NOT CHANGE ANYTHING IN THIS SECTION!

advanced section
Please contact CTS / SG or GK team to view this section from draft space, if necessaryadINLINE

IMPORTANT! --> the content itself from here will be not displayed. The content from here will be displayed only when the "ad" label will be set after article creation. Only CTS/ SG or GK are allowed to use "ad" label.

PLEASE do not set "ad" label from beginning

.

Use it only when you need this info and REMOVE the "ad" label when finished!

Information below is for CTS, SG, GK reference and must be kept internal only.

If you are part of CTS, SG or GK team, please hide this section when you have finished using this article!

DO NOT CHANGE ANYTHING IN THIS SECTION!

This section will not be published externally and / or automatically downloaded in the PDF file!

Type your text/ advanced information here

Please write here the statement/answer/explanation

Add pictures, if necessary




Scroll only
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue


You are using an Offline Version of these Article, please ensure to regularly check the corresponding online article on the Bosch Building Technologies Knowledge Base for any updates. Use the date and version information of the document as reference.

This is  created  

Check for Updateprimaryhttps://community.boschsecurity.com/t5/Bosch-Building-Technologies/ct-p/bt_community