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In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. |
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Link visible only for L2 & L3 Check the boxes for which information is requested for the current issue. export the page as a PDF-file by clicking on the three dots on the top right of the page. This document can then be forwarded to the customer |
Related Products:
BVMS, Configuration Client
General Information
- SMA validity
- BVMS stand alone or appliance
- Detailed problem description
Logging Information
Needed information and logs:
- Steps to reproduce
- Login credentials
- Configuration Collection and dump file of the crash