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General
Bosch's Remote System Management service allows you to leverage leverages the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system.
This service enables end users, system integrators, and installers to
performcentrally manage inventory
and update management, as well as, updates, and health monitoring
tasksfor an entire Bosch video system (DIVAR IP + BVMS + cameras) from
one centralizedthe Remote Portal platform.
The service brings peace-of-mind to end customers by enablingWith 24/7 system monitoring
in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a, users can proactively address issues, such as preventing video loss due to hard drive failure. The secure MQTTS connection
also preservesensures data privacy, as video footage cannot be accessed
by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remotethrough this protocol. Remote software and firmware rollouts
, keepingkeep the system up-to-date and secure. Cloud connectivity is
based onestablished through a single outbound connection from the DIVAR IP to Remote Portal,
where the DIVAR IP consolidates all inbound and outboundsimplifying communication for the entire video system.
TheThis service is designed
to be used by larger end customerfor larger organizations performing
their ownsystem maintenance across multiple
dispersedsites
,or
byinstallers offering
suchservices to
a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problemvarious customers. Benefits include increased efficiency, reduced on-site visits, and improved service experience through proactive issue resolution. Additionally, the service contributes to minimizing CO2 emissions.
For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".
Document history
| Date | Change |
|---|---|
| 2023-03-10 | Initial release |
| 2023-07-11 | Q2 release |
| 2023-08-01 | Q2 release update |
| 2023-09-25 | Q3 release update |
| 2024-01-08 | Q4 release update |
Useful Links
(NEW)Product catalog (incl. datasheet, service description, application note and more)
Feedback
| Info | ||
|---|---|---|
| ||
+++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++ GOT FEEDBACK? +++Please tell us what you like WE VALUE YOUR FEEDBACK! +++ Please let us know what you appreciate about the service and what any areas where we can improve. You can reach make improvements. Feel free to reach out to us via email at security.apps@bosch.com |
Applicable DIVAR IPs
| Info |
|---|
Note: for latest To ensure you have the most up-to-date system requirements always , please refer to the latest datasheet in the product catalog. |
| Hardware | Software |
|---|---|
DIVAR IP all-in-one 4000 (DIP-44xx) | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 5000 (DIP-52xx) | DIVAR IP System Manager 2.1 or above (NEW) |
DIVAR IP all-in-one 6000 (DIP-64xx) | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 7000 (DIP-72xx) DIVAR IP all-in-one 7000 (DIP-73xx) | DIVAR IP System Manager 2.1 or above (NEW) DIVAR IP System Manager 2.0 or above |
Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode.  | |
Releases
Remote System Management - Q4/2023
| Use Case | ID | Description |
|---|---|---|
| Update Management | | We have improved the process for providing the latest BVMS patches and firmware versions. |
| 729, 5155 | We have resolved an issue where users with the technician role were unable to initiate updates on the DIVAR IP details page. | |
| General improvements | | We have upgraded the cloud and service infrastructure to enhance user experience and security for all connected recording and management systems. The upcoming DIVAR IP System Manager version in Q1/2024 will introduce UX improvements for registering and provisioning new systems to Remote Portal. Users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand.
|
| As part of our ongoing efforts to enhance the DIVAR IP to Remote Portal experience, we have made significant progress in integrating remote video viewing with our Video Security Client and App. | |
| Health Monitoring | 991 | Based on user feedback, we have identified a scenario where a warning is displayed even though the system is functioning correctly. This can occur when a recording profile is active, keeping the recording engine operational while disabling the stream due to no intended recording. Specifically, this is the case when using the "No Recording" profile ("Keine Aufzeichnung" in German, see screenshot below).
|
| 370248 | We optimized the data traffic for continuously sending DIVAR IP health parameters to the Remote Portal. This optimization reduces data usage to a minimum, making it beneficial for installations with internet connectivity through cellular network routers. |
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Remote System Management - Q3/2023
| Use Case | ID | Description | ||
|---|---|---|---|---|
| Update Management | 758 | Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range. | 845, 5155 | Fixed a bug where users with role technician could not trigger updates on the DIVAR IP details page. → bug still persists (re-opened  ) |
| 2075 | Changed update behavior for offline devices. New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign. Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again. | |||
| Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available. | |||
| Health Monitoring | 747 | Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown. | ||
| 2028 | Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available. |
Remote System Management - Q2/2023
New functionality as of July 2023
| DIVAR IP Software | Description |
|---|---|
System Manager 2.1 | Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx |
| Use Case | ID | Description |
|---|---|---|
| Service Licensing | 1247, 4728 |
|
| 4774 |
| |
| Connecting DIVAR IP to Bosch Remote Portal | System Manager 2.1 |
|
| Update Management | / |
|
| Health Monitoring | 401, 719 |
|
Remote System Management - Q1/2023 - Initial Release
New functionality as of March 2023
| Use Case | ID | Description |
|---|---|---|
| Inventory Management (How-to video) | 343 |
|
| Update Management (How-to video) | 341 |
|
| Health Monitoring (How-to video) | 342 |
|
Limitations / Known issues
| DIVAR IP registration not working | Feedback has reached us that it can sometimes happen that Based on user feedback, we have identified instances where the provisioning/registration of a DIVAR IP to Remote Portal ismay not be successful. | |
| User Management | 845, 5155 (NEW)The technician role currently cannot access the controls functionality (rename DIVAR IP name, delete DIVAR IP, generate inventory report, ...) and also is prevented from updating software and firmware packages | Currently, the technician role does not have access to the controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports. |
| Only administrators can provision / register DIVAR IPs to Remote Portal. | ||
| Update Management | 1267 | It is currently not supported to upgrade the BVMS versionsWe are currently working on enabling BVMS version upgrades, but please note that it is not supported at the moment |
| new | Inconsistent information display: After remote updates of DIVAR IP System Manager, the version in add/remove programs on the DIVAR IP may not reflect the latest update. It will continue to display the initial installation version from the DIVAR IP System Manager setup program. | |
| SuperDoctor updates are possible available but limitedwith limitations. As SuperDoctor as is a 3rd party, non-Bosch, software needs to be de-installed (old version) and re-installed (new version). The consequences are that the service needs to be (re-) started manually third-party software not developed by Bosch, the update process requires uninstalling the old version and installing the new version. Please note that after the update, the service needs to be manually restarted on the DIVAR IP, a new password needs to must be assigned, and , if neededif any custom settings were previously modified, the service needs may need to be re-configured, if the default settings were changed previously. | ||
| 573 (NEW)BVMS patches available via the | The update dialog currently does not filter BVMS patches based on the installed version on the DIVAR IP. This means that you may encounter irrelevant software packages. However, if you accidentally update an irrelevant patch for a specific BVMS version, the Windows system will recognize this and ignore it. In the update report, these updates will be labeled as "installation error," while the appropriate patches will be marked as "success": | |
| No patches for BVMS clients | 403074 | BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation. |
| License Management | 405388 | It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP. |
| Remote Connect via Video Security Client / App | 147 | The current MQTTS connection used for this service does not support video streaming. An However, we have plans to introduce an optional path for video streaming is planned to be added later. Adding in the future. Please note that adding cameras directly to Remote Portal , in parallel to the MQTTs connection, is neither tested nor supported. alongside the MQTTS connection is not tested or supported at this time. |
| Connecting DIVAR IP to Bosch Remote Portal | / | In case the user wants If you wish to de-provision (disconnect/unregister) an already a connected DIVAR IP from the Remote Portal and then re-provision/re-register it again, please ensure that the DIVAR IP should have has the same System Manager version. This described process will fail when using Attempting this process with a different DIVAR IP System Manager version will result in failure. |
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