General
Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
The service brings peace-of-mind to end customers by enabling 24/7 system monitoring in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a hard drive failure. The secure MQTTS connection also preserves data privacy, as video footage cannot be accessed by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote software and firmware rollouts, keeping the system up-to-date and secure. Cloud connectivity is based on a single outbound connection from the DIVAR IP to Remote Portal, where the DIVAR IP consolidates all inbound and outbound communication for the entire video system.
The service is designed to be used by larger end customer organizations performing their own system maintenance across multiple dispersed sites, or by installers offering such services to a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem.
For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".
Document history
| Date | Change |
|---|
| 2023-03-10 | Initial release notes |
| 2023-07-11 | MVP2 | Q2 release |
| 2023-08-01 | Q2 release update |
Applicable DIVAR IPs
| Info |
|---|
Note: for latest system requirements always refer to the latest datasheet in the product catalog by searching for "CBS-RM-DIP". |
| Hardware | Software |
|---|
DIVAR IP all-in-one 4000 | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 5000 | DIVAR IP System Manager 2.1 or above (NEW)
|
DIVAR IP all-in-one 6000 | DIVAR IP System Manager 2.0 or above |
DIVAR IP all-in-one 7000 (DIP-72xx) DIVAR IP all-in-one 7000 (DIP-73x) | DIVAR IP System Manager 2.1 or above (NEW)
DIVAR IP System Manager 2.0 or above |
| Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode. |
Releases
Remote System Management -
07Q2/2023
- MVP2(cumulated)
New functionality and improvements as of July 2023
| DIVAR IP Software | Description |
|---|
System Manager 2.1 |
System Manager 2.1, enabling additional (release notes) | Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx |
connectivity to CloudGeneral Remote Portal changes with influence on the service | - "Service Licensing" now supports four licenses/CTNs:
- CBS-RM-DIP4 Remote System Management DIP 4000 1yr
- CBS-RM-DIP5 Remote System Management DIP 5000 1yr
- CBS-RM-DIP6 Remote System Management DIP 6000 1yr
- CBS-RM-DIP7 Remote System Management DIP 7000 1yr
| Demo licenses | Demo licenses (3 months duration) available for all legacy DIP series
| Use Case | ID | Description |
|---|
Service Licensing
| 1247, 4728 | - 30-day trial period, free-of-charge
- All above listed DIVAR IP families, connected to the Bosch Remote Portal, will receive a 30-day trial period free-of-charge automatically upon first registration of the DIVAR IP system in Remote Portal
- Note: Manual activation is needed per individual DIVAR IP. trial period does not start automatically as soon as the DIVARP IP is registered in Remote Portal
- 90-day demo licenses (NEW)
- available for all currently supported DIVAR IP families 44xx, 52xx, 64xx, 72xx and 73xx
|
On request, supports of four - Please reach out to your local Bosch sales representative or comparable for further details
- 1-year commercial licenses/CTNs:
|
-Demo - Remote System Management DIP 4000
|
Demo 3 months-Demo - Remote System Management DIP 5000
|
Demo 3 months-Demo - Remote System Management DIP 6000
|
Demo 3 months-Demo - Remote System Management DIP 7000
|
Demo 3 monthsTrial version, 30 days | - All listed DIP families -having the System Manager installed - and will be connected to the Bosch Remote Portal will have a 30 days trial period free-of-charge. Activation of this is needed per individual DIP
| Provision flow |
| 4774 | - License Expiration Notice (email to all administrators) is now sent 60 days prior to deadline instead of 30 days
|
| Connecting DIVAR IP to Bosch Remote Portal | System Manager 2.1 | |
, which solves issues where wrong certificates were created and DIVAR IPs were not able to connect to the Remote PortalPost launch improvements | The connectivity status now also considers periodic updates of the health features (DIP and cameras). If the last ping is older than 5 minutes, the DIP will be displayed as disconnected.Not correctly provisioned DIVAR IPs (missing TypePlate feature in the digital twin) sites on IO - IP details page shows dashes
|
are displayed - for all values and no health information
|
is shown.UX |
| Update Management | / | - UI improvement: the width of
|
installed software package/ update software - "Software Packages" / "Update" dialog has been increased to
|
prevent line breaks for long package names.The |
| Health Monitoring | 401, 719 | - The (periodic) update of status icons (health, connectivity, updates)
|
sometimes was not reliable due to an issue with the web socket connections. This resulted in icons not being updated after a status change, typically a refresh of the page resolved the issue. This is fixed in this release and icons update automatically after a status change
Remote System Management -
07Q1/2023 - Initial Release
New functionality as of March 2023
| Use Case | ID | Description |
|---|
| Inventory Management | 343 | - Review DIVAR IP and camera hardware inventory information (model, serial number and more)
Review installed DIVAR IP software inventory details (BMVS version and patches, BVMS sub-components like VRM, Windows version) - Review installed camera firmware versions
Inventory report for hardware as well as software / firmware details, incl. CSV exports Update campaign reports, incl. CSV exports
|
| Update Management | 341 | |
| Health Monitoring | 342 | |
Limitations / Known issues
| Update Management | 1267 | It is currently not supported to upgrade the BVMS versions. |
| No patches for BVMS clients | 403074 | BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation. |
| License Management | 405388 | It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP. |
| Remote Connect via Video Security Client / App | 147 | The |
MQTTs | MQTTS connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported. |
De-provision and re-provision| Connecting DIVAR IP to Bosch Remote Portal | / | In case the user wants to de-provision (disconnect/unregister) |
the DIP RP Remote Portal and re-provision/re-register it again, the |
DIP DIVAR IP should have the same System Manager version. This described process will fail when using a different System Manager |
versions